Booking Terms & Conditions

These terms and conditions relate to the booking of Mannington properties for holiday accommodation. Terms of conditions relating to venue hire (for weddings, private and corporate events, film and phot shoots) will be provided on booking of those services.

General

All properties on this site are operated by Wolterton Park Trading Limited who shall be referred to as “we”, “us” or “our” in these terms and conditions.

To make it easier to read these terms and conditions there are a number of further definitions which we use:

“Deposit” means a deposit of 1/3rd of the total holiday accommodation cost (which includes any “extras” selected at the time of booking);
“Holidaymaker” means you and each person going on holiday with you on your booking;
“Property” means the holiday property you book; and
“You” means the lead person making the booking.

Bookings of all accommodation whether made by telephone, e-mail, in person, in writing or over the internet are accepted by us on the following terms. By making any booking with us, you confirm that you and each person going on holiday with you accepts these terms and conditions and agrees to comply with and be bound by them.

1. Booking

Bookings cannot be accepted from persons under 18 years of age.

The Properties are meant to be used for the purposes of a holiday, and certain group bookings, including for stag and hen dos, may not be allowed unless special arrangements (including the possible requirement for a larger safety deposit) are made with us.

No bookings are valid until confirmed by us in writing (including by email).

Access to the properties is from 4.00pm on the day of arrival, with vacation by 10.00am on your day of departure; ensuring you have removed all belongings from the property. Timing on winter bookings short breaks is flexible. It is helpful if you telephone to notify us of your anticipated arrival time.

Once a booking is confirmed it cannot be changed by you, unless agreed by us. If we agree to make requested changes to your booking (for example, changing the lead booker and/or the dates of your holiday) we reserve the right to charge an admin fee of £75 per change.

2. Deposits, balance payments and value added tax (VAT)

If you make a booking more than 6 weeks before the holiday date you will be required to pay a Deposit when making the booking and the balance will be due no later than 6 weeks before the holiday is due to start.

If you make a booking within 6 weeks of the start of the holiday you will be required to pay for the holiday in full at the time of booking.

We reserve the right to cancel your holiday and re-let any holiday where any payment due is more than 7 days’ late. In these circumstances you will not be entitled to any refund.

The Deposit is non-refundable unless the Property is unavailable at the time of the holiday (please see section 3).

VAT is included in the quoted price for your holiday at the rate applicable at the time of going to press. Our confirmation of booking is not a VAT invoice. If you require a VAT invoice then please let us know and we will be happy to provide one.

3. Property unavailable

If we cannot make the Property available to you for your booking we will try to find you suitable alternative accommodation or we will refund you all amounts you have paid towards the accommodation cost. You will not as a result have any further claims against us.

In the event of government restrictions on travel as a result of pandemic crisis, guests can choose to have a full refund or move their booking to another date. You will not as a result have any further claims against us.

4. Guest cancellation

You should notify us immediately by telephone should you consider it necessary to cancel your holiday and this should be followed by written confirmation of the cancellation. In the event of cancellation, the Deposit will not be refunded, the balance payment will be if the Property is re-let.

We recommend that all guests consider taking out a travel insurance policy, which may provide cover in the event of a cancellation.

5. Holidaymakers’ responsibilities

You will ensure that you and all Holidaymakers will:

Act responsibly and carefully whilst at the Property, abiding by any property specific house rules (including any safety notices in the Property and/or grounds) and leave the Property, and all things in or at it, in the same state of repair and cleanliness as at the start of the holiday;
Report to us any damage or breakages made during the holiday occupancy and pay for damage (please see section 8);
Not smoke at the Property nor allow anyone else to smoke at the Property;
Not allow more than the maximum number of people or pets to stay at the Property as stated on the website;
Not set off any fireworks at or near the Property nor allow anyone else to set off any fireworks at or near the Property;
At all times comply with any applicable laws and local or Government guidance, and ensure that no Holidaymaker or their guests or pets (if allowed at the Property) do anything which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance;
Not enter the Property before the stated arrival date and time and will leave the Property before the stated departure date and time;
Treat people with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards any fellow guests on site, any member of the community in which the property is situated, or any of our employees, directors, consultants or other party acting on our behalf;
Secure the Property (including all windows and doors) whenever leaving the Property.

We will be entitled to make a reasonable charge where Holidaymakers have failed to comply with these responsibilities. In serious cases, Holidaymakers may be refused admittance or have to leave the Property early without any compensation or refund.

6. Our responsibilities

We will ensure that:

The Property is cleaned and ready for you by the stated arrival date and time;
Suitable arrangements are made for you to access the Property;
We treat all Holidaymakers with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards any Holidaymaker at their Property;
We can be easily contacted (at reasonable times) should you have any concerns or queries during your stay;
We, and the Property, comply with all applicable laws and regulations (including health and safety regulations);
Adequate liability insurance is in place in respect of your stay; and
All Holidaymakers will have exclusive access to the Property for the duration of the holiday (although all Holidaymakers will allow us or any representative access to the Property if reasonably required).

However, we will not be responsible, nor liable to you (or any Holidaymakers) for any events outside our reasonable control, such as the breakdown of domestic appliances, plumbing, wiring, Wi-Fi, temporary invasion of pests, building works at adjacent properties, damage resulting from exceptional weather conditions or other unforeseeable circumstances.

7. Pets

Dogs are permitted by arrangement, but no young dogs. The following dog terms apply:

Dogs must be under strict control at all times while in the Property
Any fouling of lawns etc. must be cleared up without delay.
The dog owner must bring the dog’s bed or basket for sleeping in.
Dogs MUST NOT be left alone in the Property or elsewhere at any time.
Dogs MUST NOT lie on beds or furnishings, & hair must be cleared up before departing.
Dog owners must ensure that their pets are free from parasites and fleas. Failure to do so will incur subsequent charges.
Each dog or pet will be charged at £50.00 for up to 7 nights, £80.00 for up to 14 nights and an additional £30.00 for every week or part week thereafter.
You will be liable for any damage caused by any Holidaymakers’ dogs. Any damage is to be reported to us immediately. Any additional cleaning required, that may incur an additional charge, will be at our discretion.

Pets other than dogs may be allowed at our discretion. This must be approved prior to making a booking and can be arranged by telephoning or emailing us.

If you break these terms, we may notify you that you have broken these terms and may cancel the booking and ask that the Holidaymakers leave the Property before the end of the holiday period without compensation, or that they pay an additional reasonable charge.

If any Holidaymaker has an allergy to dogs, please be aware that we cannot guarantee that a dog has not stayed in a particular Property. Further, we cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a Property.

8. Damages and refundable deposit

All damages and breakages are the legal responsibility of the Holidaymaker and should be reported immediately and before the end of the holiday. Accidental damages or breakages of a minor nature will not normally be charged.

The refundable deposit is due with the balance and it will be cashed on receipt and held by us to be applied against the reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of the booking by you or other Holidaymakers. The balance of the refundable deposit will be returned to you within 7 working days of the departure date. Where such costs exceed the refundable deposit you agree to pay such excess to us promptly and in any event within 14 days of being notified.

9. Literature and descriptions/amenities

We have compiled the information on our website as accurately as possible. However, facilities may be altered or withdrawn for reasons outside our control, in which case we cannot accept responsibility.

You accept and acknowledge that any booking made for the Property will be subject to the information contained or referred to in the Property listing.

We make every effort to ensure that the Property details are accurately reproduced and that the pricing and availability of the Property is correct. Mistakes may occur from time to time, and we reserve the right to rectify errors (including any pricing errors) within 5 business days of you making your booking.

Please note that Wi-Fi provision is subject to availability and network conditions. It may not be available 24 hours a day and is provided for leisure, not business, purposes.

Designated charging points for electric vehicles are available at the Property. These are operated by a third party and payment is required to use them. The instructions for use are set out on the charging points. We accept no liability for Holidmakers’ use of the electric charging points provided.

Electric vehicles must not be charged using any electrical connections other than the designated charging points.

Should traditional property features (steep stairs or low beams, for example) be a problem for any member of your party, you must consider and mention this prior to booking.

Please remember that properties in the country do attract spiders and therefore cobwebs. It does not mean that the Property is dirty or has not been cleaned as cobwebs can be spun almost as quickly as they have been cleaned away. Please be tolerant of the sounds and scents that you may encounter, they are all a part of the countryside experience.

Confirmation should be requested prior to booking if there is any particular detail or facility that is important to you. When you make a booking the Holidaymakers accept that minor differences between text/photographs/illustrations on the website and the actual Property may arise. We cannot accept responsibility should the Property not conform to a Holidaymaker’s standards.

Heating and electricity are included in the price, together with an initial basket of logs for the wood-burning stoves in the properties where these are provided. Linen i.e. sheets, pillow cases, duvet covers, towels, bathmats, tea towel are provided at no extra cost.

Travel cots, high chairs and foldable beds can be provided upon request, the price for these items is set out during the booking process.

10. Complaints/equipment faults etc

We aim to provide a high level of customer service and want all of our guests to be completely happy with their holiday. In the unlikely event that you have any issues with your accommodation, please get in touch with us as soon as possible during your stay so that we can do our best to put it right.

Compensation will not be considered for any complaints that are made after the booking has ended, or where the Holidaymaker has denied us the opportunity to investigate, address or remedy the issue during the Holidaymaker’s stay.

11. Communication with you and data

Please see our Privacy Policy which explains how we will process your personal data.

All electronic data transferred pursuant to these terms and conditions remains our property and may not be replicated in part or whole without our prior written permission. Electronic data will not be preserved indefinitely by us.

12. Limitation of Liabilities and Legal

The contract to occupy the Property is made on the basis that the Property is to be occupied by the Holidaymakers for a holiday (as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 or similar legislation in other jurisdictions).

When making a booking, you acknowledge on behalf of all Holidaymakers that the tenancy granted by these terms and conditions is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.

Once you have made a booking there is no “cooling off” period as the contract you have made is for accommodation services for a specific period of performance.

We accept no responsibility for personal injury to, or death of, Holidaymakers or anyone they invite to the Property, or loss of or consequential loss or damage to their property, or for other matters over which we have no control.

Nothing in these terms and conditions will limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, or for fraud or fraudulent misrepresentation.

Other than in relation to any liability which it is not possible to exclude at law, our liability for any claims arising out of or in relation to any booking is limited to the amounts paid by you and received by us in relation to the booking.

Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.